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Neil Charness, the William G. Chase
Professor of Psychology, and Walter R. Boot,
an assistant professor of psychology,
found that both the attitudes and abilities
of older adults pose barriers to adopting
new forms of technology and urged designers
to consider those barriers when developing
new products. Charness and Boot will publish
a review of the research on the topic in Current
Directions in Psychological Science.
“The technology gap is a problem because
technology, particularly computer and
Internet technology, is becoming ubiquitous,
and full participation in society becomes
more difficult for those without such
access,” said Charness, who along with Boot
received a $1.5 million, five-year
subcontract from a National Institute of
Aging grant to support the Center for
Research and Education on Aging and
Technology Enhancement (CREATE).
Established a decade ago, the center is
comprised of researchers at FSU, the
University of Miami and the Georgia
Institute of Technology, who study ways to
increase technology use in order to promote
cognition and health in older Americans.
From booking airline tickets to seeking
health care information, almost everything
is easier, cheaper or faster online.
Older adults who may be less mobile in
particular stand to benefit from innovations
such as online banking.
But there is a sharp decline in Internet use
after age 65, the researchers said, citing a
2007 Pew Tracking Survey that showed 85
percent of adults in 18-24, 25-34 and 35-44
age groups used the Internet.
By contrast, only 39 percent of adults
between 65 and 74, and 24 percent of adults
between 75 and 84 were Internet users.
Declining cognitive processes, decreased
memory capacity and difficulty maintaining
attention -- all part of the normal aging
process -- can make it difficult for seniors
to learn new skills.
In fact, Charness said, it takes older
adults roughly twice as long as younger
people to learn a new word processor under
self-paced learning conditions. That’s true
even for older adults who have prior
experience with another word processor
The extra time and effort required to learn
a new skill are among the reasons why older
adults are generally less motivated than
younger people to learn new skills --
particularly if they decide that the
potential benefits of the new technology are
not worth it.
In addition, seniors may make a greater
number of errors as they interact with
technology that was not designed with their
capabilities in mind.
Seniors quite literally perceive new
technology differently than younger adults
do.
Changes in acuity, color perception and
susceptibility to glare affect the way they
see a computer screen. They also have
greater difficulty with fine motor control
and coordination.
However, knowing these constraints,
designers can create better products for
older adults, the researchers said. Among
their suggestions:
Create cell phones with simplified menus,
large fonts and buttons and external noise
reduction.
Design Web sites with high contrast
backgrounds and text, larger fonts and
minimal scrolling. The sites should provide
navigation aids and instructional support.
Computer games -- such as Nintendo’s Brain
Age -- and software packages that have been
developed for and marketed to older adults
may also help reverse age-related declines
in perceptual and cognitive abilities, the
researchers said.
“There is limited but encouraging evidence
that these so-called brain fitness software
packages make a difference in improving some
basic skills, but so far there is little
evidence that they improve older adults’
quality of life or ability to live
independently,” Boot said.
“That should be the measure of success in
evaluating these programs.”
Although the technology gap between younger
and older adults is expected to lessen over
time as more adults “grow up” with
computers, the problem will not disappear in
future generations, the researchers said.
That’s because technology will undoubtedly
continue to advance rapidly, and age-related
declines in cognitive, perceptual and
psychomotor skills will make it more
difficult for seniors to keep up with the
changes.
Don’t believe it? Consider that today’s
seniors grew up with telephones, and yet
they have been much slower to adapt to using
cell phones. Still, those over 65 are more
likely to use a cell phone -- 46 percent of
them do -- than use the Internet.
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